Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy Tab S3

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.


  1. Press and hold the Power and Volume Down buttons until the 'Maintenance Boot Mode' screen appears (approx. 10 seconds).
    Power and Volume down buttons with Maintenance Boot Mode
  2. From the 'Maintenance Boot Mode' screen, select Normal Boot.
    Note Utilize the volume buttons to cycle through the available options and the Home button (below the display) to select.
    Note The process may take up to 60 seconds to complete.
    Maintenance Boot Mode with Normal Boot