Turn Voice & Video On / Off - HD Voice - moto z2 play

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.

 

Note Notes:

  • HD Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.

 

  1. Ensure HD Voice is activated.
  2. From a Home screen, tap the Arrow icon Arrow icon to display all apps.
  3. Navigate: Settings Settings icon > Network & Internet Network & Internet settings icon > Advanced Calling.
  4. Tap Advanced Calling.
  5. Tap the Advanced Calling switch to turn On Switch on or Off Switch off.
  6. If presented with a confirmation screen, tap OK.
    Note Review the disclaimer regarding billing and data usage.
  7. Select one of the following:
    Note Selected when a green dot is present.
    • HD Voice and Video calling
      Note When video calling is turned on, others can see that the phone has video calling.
    • HD Voice only

 

Note For additional info, see these HD Voice FAQs.

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