My Verizon app (Prepaid) - Suspend Device

Note Notes:

  • App is available to registered and new users on the new and grandfathered $40, $50, $60, $70 and $80 smartphone plans.
  • The My Verizon app is only available for Android™ devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit to sign in and manage your account.
  • Ensure your app is up to date as the following steps apply to the most recent version.


  1. If needed, Download & Install - My Verizon App - Android & iOS.
  2. From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
  3. Tap the Menu icon Menu icon (located in the upper-left) then tap Account.
    Menu account
  4. If prompted, enter your My Verizon password, then tap Sign in.
  5. Tap Account Settings.
    Account settings
  6. Tap Suspend device.
    Manage profile
  7. Tap Suspend.
    Sespend device
  8. If Auto Pay is on then tap Yes to turn off Auto Pay.
  9. Tap Suspend then tap Confirm.
    Note Changes may take up to 15 minutes to appear on your account.