moto z2 play - Factory Data Reset (Powered On)

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • GoogleTM account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It's recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.

Note Notes:

  1. From a Home screen, tap the Arrow icon Arrow icon to display all apps.
  2. Tap Settings Settings icon > System System icon > Reset Reset Settings icon.
  3. Tap Factory data reset.
  4. Tap RESET PHONE.
    Note If presented, enter the current unlock pattern, PIN or password.
    Note If using a customized MotoMaker device and you wish to permanently erase custom wallpapers, ringtones, power-up graphics, etc., tap (check) Erase all personalized content....
  5. Tap ERASE EVERYTHING.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note To set up the device after the reset has completed, refer to Initial Activation and Setup.

Related Topic: Video Icon Factory Data Reset

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