Hum x by Verizon - Switch Service to a Different Vehicle

If you want to move your Hum x service from one vehicle to another, view this info.

Caution Caution:

  • Some historical data is removed from the app and portal when a change of vehicle occurs:
    • Speed Alert, Boundary Alerts, and Wi-Fi settings transfer over with the vehicle change.
      Note Safety Score info also remains because it is tied to your phone and not the vehicle.
    • Driving and alert/notifications history and vehicles diagnostic info are tied to the previous vehicle and don't show once the vehicle change is made.

Self Serve - Automatic
Self Serve - Manual
Contact Customer Service

Self Serve - Automatic

  1. To switch your Hum x service to a different vehicle, unplug the OBD reader from the old vehicle.
  2. Place the reader into the OBD-II port of the new vehicle then take a drive.
    Note Optimal drive time is 15 minutes or more; this allows time for the Hum system to identify the vehicle change.
    Note To verify that the new vehicle is compatible, visit the Hum website and enter the requested info into the 'Can I use Hum with my car?' section (scrolling may be required).
  3. Sign in to the Hum app to verify that the change processed.
    • If successful, a confirmation screen displays:
      Note Ensure the correct vehicle info is displayed (e.g., 2009 Honda Ridgeline).
    Change success screen

Note For additional info, check out these Hum FAQs.

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Self Serve - Manual

  1. To switch your Hum x service to a different vehicle, unplug the OBD reader from the old vehicle.
  2. Place the reader into the OBD-II port of the new vehicle then take a drive.
    Note Optimal drive time is 15 minutes or more; this allows time for the Hum system to identify the vehicle change.
    Note To verify that the new vehicle is compatible, visit the Hum website and enter the requested info into the 'Can I use Hum with my car?' section (scrolling may be required).
  3. Sign in to the Hum app to verify that the change processed.
    • If you don't receive the 'Success' message, complete the following:
      1. Take another drive to allow Hum system to register the new vehicle.
      2. If the vehicle is still not recognized, tap This is a different vehicle then enter one of the following when prompted by the app:
        • Year, make, model, and color of new vehicle
        • Vehicle Identification Number (VIN)
          Enter vehicle info

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Contact Customer Service

  1. Press the Hum Customer Service button on the speaker to call roadside assistance using your system.
    Note You may need personal and vehicle info for validation.
    Note If you are unable to contact via the speaker, the direct number for assistance is 1-800-711-5800.
    Speaker Customer Service button
  2. When finished, end the call by pressing and releasing the Hum Customer Service button.

Note For additional info, check out these Hum FAQs.

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