moto z2 play - Soft Reset

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locks up, and keypad doesn't respond.

Note Notes:

  • A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

  1. Press and hold the Power button until the Power off option appears then release.
    Note If the device is unresponsive/frozen, press and hold the Power button for approximately 7 seconds or until the device power cycles.
    Power button
  2. Tap Power off.
  3. Once the device is powered off, press and hold the Power button until the moto logo appears then release.
    Power button