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Transfer Content - Content Transfer App - Apple® iPhone® to Android®

To easily move your content (e.g., contacts, pictures, music, etc.) from your current Apple phone to your new Android phone using the Content Transfer app follow these steps.

 

Caution Any contacts or media backed up to any Cloud service (e.g., Verizon Cloud, iCloud, Google Drive, etc.) are not transferred by the Content Transfer app and need to be restored to the device using the same service. The Content Transfer app only transfers contacts, media, etc. to the new device that haven't already been backed up to a cloud service.

Note Notes:

  • How long it takes to transfer your content is determined by how many files you are transferring and the size of the files.
  • Video Icon For a quick overview of the Content Transfer app, watch this video.

 

Apple is the Old Device   Android is the New Device
     
1. From the App Store, download and install the Content Transfer app Content Transfer App Icon.   1. From the Play Store, download and install the Content Transfer app Content Transfer App Icon.
2. While in the Content Transfer app on both phones, tap Start Transfer.
Tap Start Transfer
2. While in the Content Transfer app on both phones, tap Start Transfer.
Tap Start Transfer
3. Tap This is my old phone then tap Next.
Tap Next
  3. Tap This is my new phone then tap Next.
Tap Next
    4. If prompted with a Wi-Fi disconnected screen, tap I understand.
Tap I Understand
4. Tap iPhone to Other then tap Next. Tap Next   5. Tap iPhone to Android then tap Next.
Tap Next

 

5. With both displays facing up, place the old phone over the new phone to scan the QR code that is displayed on the new device.
Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
Scan the QR Code
  6. Using the old phone, scan the QR code that is displayed on the new device.
Note If a QR code doesn't appear, the phone name doesn't appear or you're using an older phone connect via Wi-Fi using Manual Setup.
Scan the QR Code

 

6. Select the content to transfer then tap Transfer:
Note The time to complete the transfer varies depending on the amount of content to be transfered.
Note Content is selected when a check mark is present.
  • Contacts
  • Photos
  • Videos
  • Calendars
  • Audio
Tap Transfer
7. Waiting for the transfer to begin.
Waiting for the Transfer to Begin
7. When the transfer is finished, tap Done.
Tap Done
  8. When the transfer is finished, tap Done.
Tap Done
8. Restore all content previously backed up to a cloud service. 9. Restore all content previously backed up to a cloud service.

 

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Manual Setup via Wi-Fi

Transfer from the Old Device Using
Wi-Fi
  Transfer to the New Device Using
Wi-Fi
1. Tap Manual Setup.
Tap Manual Setup
  1. Tap Manual Setup.
Tap Manual Setup
2. When prompted to connect the device manually tap OK (the app restarts).
Tap OK
2. If prompted to connect the devices manually, tap OK (the app restarts).
Tap OK
3. Tap Start Transfer.
Tap Start Transfer
  3. Tap Start Transfer.
Tap Start Transfer
4. Tap This is my old phone then tap Next.
Tap Next
  4. Tap This is my new phone then tap Next.
Tap Next

 

  5. Tap I understand.
Tap I Understand
5. Tap iPhone to Other then tap Next.
Tap Next
  6. Tap iPhone to Android then tap Next.
Tap Next
6. Verify that both phones are on the same Wi-Fi network then tap Next.
Note To change the Wi-Fi network:
  1. Tap Wi-Fi Settings.
  2. Tap the appropriate Wi-Fi network. If prompted, enter the Wi-Fi password then tap Join.
  3. Once connected, tap the back arrow to return to Content Transfer (located upper-left).
Tap Next
  7. Verify the phones are on the same Wi-Fi network then tap Next.
Note To change the Wi-Fi network:
  1. Tap Wi-Fi settings (located at the bottom).
  2. Tap the appropriate Wi-Fi network. If prompted, enter the Wi-Fi network password then tap Connect.
  3. Tap Next.
Tap Next
7. Enter the code being displayed on the new phone then tap Next.
Tap Next
8. Enter the code from the new phone into the old phone.
View the Code
8. Select the desired media to transfer to the new phone then tap Transfer.
Note Selected when a check mark is present.
  • Contacts
  • Photos
  • Videos
  • Calendars
  • Audio
Tap Transfer
9. Waiting for the transfer to begin.
Waiting for the Transfer to Begin
9. When the transfer is finished, tap Done.
Tap Done
10. When the transfer is finished, tap Done.
Tap Done
10. Restore all content previously backed up to a cloud service. 11. Restore all content previously backed up to a cloud service.

Activate your new phone by using the instructions included in the box with the phone.

Make sure all of your content has been transferred to your new phone.  If any content is missing on your new phone check your cloud services (e.g., Verizon CloudiCloudGoogle Drive, etc.) to see if any content needs to be transferred from them.

 

Top

 

For additional info on backing up or transferring media content, refer to Transfer Content Between Devices.

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