BlackBerry® Article: #KB16068 - Perform a Web-Based BlackBerry Device Software Upgrade

Note Devices that are associated with a BlackBerry Enterprise Server or with BlackBerry Professional Software cannot perform web-based upgrades.

  1. Navigate to BlackBerry Article KB16068.
  2. Follow the step-by-step instructions provided for: Perform a Web-Based BlackBerry Device Software Upgrade.
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