Soft Reset (Frozen / Unresponsive Screen) - moto e4 plus™

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

 

Press and hold the Power button for approximately 10 seconds or until the device power cycles.
Power button

 

Related Topic: Video icon Unfreeze Your Device

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