ASUS ZenFone™ AR - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button. While still holding Volume down, press and hold the Power button for about 5 seconds until the boot mode screen appears.
    Volume down button
  3. Select Factory reset.
    Note Use the Volume buttons to scroll through the menu options and the Power button to select.
  4. From the "Wipe all user data?" screen, select Yes.
    Note Use the Volume buttons to highlight and the Power button to select.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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