Samsung Galaxy Note8 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)


  1. Ensure the device is powered off.
  2. Press and hold the Volume down and Power buttons until the Samsung Galaxy Note8 logo appears then release all buttons.
    Note This action boots the device to the Android Recovery screen.
    Note Allow up to 45 seconds for the recovery screen to appear.
    Power button and Bixby with Samsung logo
  3. From the Android Recovery screen, select Factory reset.
    Note Utilize the volume buttons to cycle through the available options and the Bixby button to select.
    Android Recovery Screen
    Bixby Button