Apple® iPhone® 8 / 8 Plus - Erase All Content and Settings

Erasing all content and settings may help with:

• a blank or frozen screen
• apps crashing or freezing
• keypad and touchscreen problems.
• audio issues (including device making noises)
• can't make or receive calls
• device won't sync

Caution:

• Erase all content and settings only if absolutely necessary as it removes all data including:
  • Email accounts
  • System and app data (including app settings and downloaded apps)
  • Media (It's recommended to backup this data):
    • Verizon Cloud
    • iCloud
• If you're signed in to your Apple ID on another device (known as a 'trusted' device), you may be required to enter the verification code sent to the trusted device upon reactivation.

1. Do the following to ensure Find My iPhone Activation Lock is removed:
   An alternate method (restore via iTunes) is available if the device is unresponsive or won't power on.
   1. From the Home screen, navigate: Settings > [your name] > iCloud.
   2. Tap Sign Out.
2. From the Home screen, navigate: Settings > General > Reset.
3. Tap Erase All Content and Settings.
   If presented, enter your passcode.
   If presented with the iCloud Backup pop-up, tap one of the following:
   • Backup Then Erase
   • Erase Now
   • Cancel
4. Tap one of the following:
   Allow several minutes for the reset and reboot processes to complete.
   • Backup Then Erase
     If a backup to iCloud is currently in session, your screen displays 'Finish Uploading Then Erase.'
   • Erase Now
   • Cancel
5. If needed, set up your iPhone.