Apple® iPhone® 8 / 8 Plus - Set Up Device

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:

  • Verify that Find My iPhone is off then power off the old device prior to activating the new device.
  • If activation is performed with an incorrect Apple ID or different mobile number, erase all content and settings then sign in to iTunes with the correct Apple ID while tethered to the computer.
  • If using the Wi-Fi method and a firewall is set up on the computer/Wi-Fi network preventing access to port 443, activation fails.
  • Accounts (e.g., Gmail, email, Cloud, etc.) should be set up after activating the device (see Related Topics).


Note Notes:

  • The activation process takes 2-3 minutes.
  • If activating over Wi-Fi, an active Wi-Fi network must be available.
  • If activating OTA, device must be in a Verizon Wireless 3G or LTE area.
  • Verify the device has a charge. If the battery is drained, use the included AC adapter to charge for approximately 15 minutes.
  • Video Camera  Icon For a quick overview watch this video.


On-Device Activation
iTunes Activation


On-Device Activation (via Wi-Fi / Celluar Network Connection) 

Note If on-device activation is unsuccessful, you can connect your iPhone to a computer and use iTunes to activate.

  1. Press the Power button (top-right edge) to power the iPhone on.
    Note If this is an upgrade or your phone was not activated when purchased, refer to the activation instructions in Power On Activation - iPhone.
  2. Press the Home button to unlock your iPhone.
  3. Tap the screen to choose language then tap the country or region.
  4. Tap Set Up Manually.
    Note If you have a previous device on iOS 11, follow the directions to use Quick Start to complete auto sign-in.
  5. Tap the Wi-Fi network, enter the Wi-Fi password then tap Join.
    Note If activating via the OTA method, tap Use Cellular Connection.
  6. From the 'Data & Privacy' screen, tap Continue.
  7. When prompted to set up Touch ID, tap Continue.
  8. Place your thumb or finger on the Home button repeatedly as directed.
  9. If prompted to change your grip, tap Continue.
  10. Place your thumb or finger on the Home button repeatedly as directed then tap Continue.
  11. Enter a 6-digit passcode, re-enter passcode, then tap Next.
  12. Tap a set up option:
  13. Enter your Apple ID and password then tap Next.
    Note If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.
    Note If you don't have an Apple ID or have forgotten your sign-in info, refer to one of the following:
  14. Review the Terms and Conditions then tap Agree.
  15. From the 'Express Settings' screen, tap 'Continue' or 'Customize Settings'.
  16. From the 'Keep Your iPhone Up to Date' screen, tap 'Continue' or 'Install Updates Manually'.
  17. From the 'iMessages & Facetime' screen, tap 'Continue' or 'Not Now'.
  18. From the 'Siri' screen, tap 'Continue' or 'Set up Later in Settings'.
  19. From the 'Screen Time' screen, tap 'Continue' or 'Set Up Later in Settings'.
  20. Tap whether to share analytics with app developers by tapping 'Share with App Developers' or 'Don't Share'.
  21. From the 'Meet the New Home Button' screen, tap 'Get Started' or 'Customize Later in Settings'.
  22. From the 'Display Zoom' screen, tap Choose a View.
  23. Tap the 'Standard' or 'Zoomed' view then tap Next.
  24. Tap Get Started.


Related Topics:




iTunes Activation Method

Note Refer to iTunes: Get the latest version and Download and Install iTunes for additional assistance.  

Caution During the activation process specific update and restore error messages may be received within iTunes.

  1. From the computer, close any open apps.
    Note If this is an upgrade or your phone was not activated when purchased, refer to the activation instructions in Power On Activation - iPhone.
  2. Open the iTunes app on the computer.
  3. Connect the iPhone to the computer via USB cable.
    Note Allow time for iTunes to detect and activate your iPhone; successful activation indicated when iTunes shows 'Set up as New' or 'Restore from Backup' screen.
  4. Follow onscreen prompts to complete setup.
    Note This process may take 2-3 minutes. If the activation fails, view this support info.


Related Topics: