Apple® iPhone® 8 / 8 Plus - Restart / Soft Reset

A restart (soft reset) can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.

Caution Caution:

  • Emergency SOS in iOS 11 provides you with the ability to contact emergency services (e.g., 911) using the same button combination as a soft reset.
  • If you hold the Side and volume buttons for longer than 5 seconds, your iPhone automatically calls emergency services. Visit the Emergency SOS support page for more info.

  1. Press and hold the Power button (located on the top right edge) until "slide to power off" appears then release.
    Note If the phone is off or not responding, refer to soft reset for unresponsive iPhone.
    Power button
  2. Slide the Power switch right.
    Note Allow several seconds for the device to power off.
  3. With the device powered off, press and hold the Power button until the Apple logo appears then release.
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