Soft Reset (Frozen / Unresponsive Screen) - Google Pixel 2 / Pixel 2 XL

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

  1. Press and hold the Power button (on the right edge).
    Device with emphasis on Power button
  2. Tap Power off.
    Note If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
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