Google Pixel 2 - Factory Data Reset (Powered On)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google™ account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.


Note Notes:

  • Personal data (e.g. Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.
  • An alternate reset method is available if the device is unresponsive or won't power on.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You'll need to enable W-Fi Calling manually if you want to use it.


  1. From a Home screen, swipe up to display all apps.
  2. Navigate: Settings Settings icon > System About icon > Advanced.
  3. Tap Reset options.
    Note If troubleshooting third-party apps:
    1. Tap Backup.
    2. Tap App data.
    3. Tap Automatic restore to disable Off icon.
    4. Tap the Back icon Back navigation icon.
  4. Tap Erase all data (factory reset).
  5. Tap Erase all data.
    Note If presented, enter the current PIN or password or draw the unlock pattern.
  6. Tap Erase all data..
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset