Samsung 4G LTE Network Extender 2 - Device Display and Status

Video Icon For additional help, view the How to Set Up Your 4G LTE Network Extender video.

Note Notes

  • Display shows status messages and device icons indicating the number of LTE devices connected to the Network Extender and the number of GPS satellites tracked.
  • If the Power/Status LED indicator is still blinking after one hour, relocate the GPS antenna to receive a stronger signal (see Related Topics).
  • The screen goes blank if the Display button is not pressed for 30 seconds.



  1. Reference the device display to determine Network Extender status.
    Note The Power/Status LED indicator solid blue while the unit is on and in-service.
    Device Display legend
  2. Press the button below the display to cycle through the following info:
    • Device IP address and Network Extender MAC ID
      Display Network Extender Device IP Address and  MAC ID screen
    • Timing Source and Device Name
      Display GPS timing Source and Device Name screen
    • CSG Mode
      Display CSG Mode screen
  3. Refer to the device display chart for icon identification:
    Name Icons Description
    LTE Service Status Shows the device service status
    Display indicator for 4G LTE service 4G LTE - In Service
    Display indicator for no service No Service Icon - Out of Service
    Connected Users Display indicator for connected devices Shows the number of connected users.
    GPS Status Display indicator for tracked satellites Shows the GPS status with the number of satellites tracked
    Location Accquired Display indicator for NTPv4 Indicates the Network Extender is using Network Time Protocol instead of GPS



Alarm Description Troubleshooting
“Resetting Device The Network Extender is restarting automatically -
Please Wait…”
“Factory Reset The Network Extender is restarting as part of a factory reset -
Restarting Device
Please Wait…”
“No Ethernet Detected Check Connections” The Ethernet port or connection is not working. The port connecting your device to the internet is not operational. Please check that your Ethernet cable is connected correctly and the switch, router, or internet gateway is powered-on (see Related Topics).
“Not in-Service The Network Extender has a communication failure with the Verizon network. There is a communication failure preventing your device from functioning correctly. Please unplug your device and then plug it back in again.
MME Communication Failure”
“Not In-service The Network Extender has not acquired the initial GPS location or has lost GPS signal for more than 24 hours due to poor or inadequate GPS signals. The Network Extender is Not In-service. There is a failure in the GPS module preventing your device from functioning correctly. The initial GPS fix can take up to 60 minutes in poor conditions. Please make sure that the GPS antenna is installed in a location near a window (see Related Topics).
GPS Failure
See User Guide”
“Not in-service The Network Extender has an IP address acquisition failure. Please check the Modem/Router settings, or contact your Internet Service Provider or Network Administrator.
Lost IP address”
“Not in-service The Network Extender has overheated. Your device is overheating. Please move the unit to an area with an ambient temperature between 0-50 degrees Celsius (32 -122 degrees Fahrenheit) and make sure the device is in a well ventilated location.
Network Extender Overheated”
“Not In-Service Excessive Interference” The Network Extender is exposed to a high level of radio interference. If the problem persists after 10 minutes, please unplug the Network extender and look for a location to place it with weak existing coverage using your Verizon phone. If this location is using multiple Network Extenders, make sure there is at least 85 feet away from closest adjacent Network extender (170% of coverage radius distance).
“Device Not Activated The Network Extender fails to authenticate to Verizon network. The device might not be provisioned in the Verizon network yet. Please unplug your device and then plug it back in again. Wait for 10 minutes and check if the alarm is cleared.
Call Verizon Support”
“Out of Verizon’s Service Area” The Network Extender fails to come into service due to unlicensed area. You might be located in an area where no Verizon service is allowed. Please unplug your device and then plug it back in again. Wait for 10 minutes and check if the alarm is cleared.

Related Topics: