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Forgot or |
For additional help, view the How to Set Up Your 4G LTE Network Extender video.
|LTE Service Status||Shows the device service status|
|4G LTE - In Service|
|No Service Icon - Out of Service|
|Connected Users||Shows the number of connected users.|
|GPS Status||Shows the GPS status with the number of satellites tracked|
|Location Accquired||Indicates the Network Extender is using Network Time Protocol instead of GPS|
|“Resetting Device||The Network Extender is restarting automatically||-|
|“Factory Reset||The Network Extender is restarting as part of a factory reset||-|
|“No Ethernet Detected Check Connections”||The Ethernet port or connection is not working.||The port connecting your device to the internet is not operational. Please check that your Ethernet cable is connected correctly and the switch, router, or internet gateway is powered-on (see Related Topics).|
|“Not in-Service||The Network Extender has a communication failure with the Verizon network.||There is a communication failure preventing your device from functioning correctly. Please unplug your device and then plug it back in again.|
|MME Communication Failure”|
|“Not In-service||The Network Extender has not acquired the initial GPS location or has lost GPS signal for more than 24 hours due to poor or inadequate GPS signals. The Network Extender is Not In-service.||There is a failure in the GPS module preventing your device from functioning correctly. The initial GPS fix can take up to 60 minutes in poor conditions. Please make sure that the GPS antenna is installed in a location near a window (see Related Topics).|
|See User Guide”|
|“Not in-service||The Network Extender has an IP address acquisition failure.||Please check the Modem/Router settings, or contact your Internet Service Provider or Network Administrator.|
|Lost IP address”|
|“Not in-service||The Network Extender has overheated.||Your device is overheating. Please move the unit to an area with an ambient temperature between 0-50 degrees Celsius (32 -122 degrees Fahrenheit) and make sure the device is in a well ventilated location.|
|Network Extender Overheated”|
|“Not In-Service Excessive Interference”||The Network Extender is exposed to a high level of radio interference.||If the problem persists after 10 minutes, please unplug the Network extender and look for a location to place it with weak existing coverage using your Verizon phone. If this location is using multiple Network Extenders, make sure there is at least 85 feet away from closest adjacent Network extender (170% of coverage radius distance).|
|“Device Not Activated||The Network Extender fails to authenticate to Verizon network.||The device might not be provisioned in the Verizon network yet. Please unplug your device and then plug it back in again. Wait for 10 minutes and check if the alarm is cleared.|
|Call Verizon Support”|
|“Out of Verizon’s Service Area”||The Network Extender fails to come into service due to unlicensed area.||You might be located in an area where no Verizon service is allowed. Please unplug your device and then plug it back in again. Wait for 10 minutes and check if the alarm is cleared.|
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