Google Play™ Store - User Not Eligible Error - Direct Carrier Billing

Note Notes:

  • For further assistance, refer add, remove, or edit your payment method for Google Play.
  • Resolve 'User Not Eligible' Direct Carrier Billing errors in the Google Play Store app with the following steps.

 

Android™ 6.0 and higher
Android 5.1 and lower

 

 Android 6.0 and higher

  1. Remove the current payment method with the following steps:
    1. Launch a web browser, and navigate to the Google payments center and sign in.
      Note pay.google.com
    2. Click Menu.
    3. Click Payment methods.
    4. Click Remove then click Remove to confirm.
    5. From a Home screen, navigate: Apps > Settings > Apps.
      Note If unavailable, swipe up then tap Apps icon > Settings > Apps & Notifications > App info.
    6. Tap Google Play Services.
    7. Tap Storage.
    8. Tap Clear Cache, then tap Clear Data.
    9. Tap OK.
  2. Add a new payment method with the following steps:
    1. Launch a web browser, and navigate to the Google payments center and sign in.
      Note pay.google.com
    2. Click Menu.
    3. Click Payment methods.
    4. Click Add a payment method.
    5. Follow the onscreen instructions to add the new payment method to your Google account.

 

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Android 5.1 and lower

  1. Remove the current payment method with the following steps:
    1. Launch a web browser, and navigate to the Google payments center and sign in.
      Note pay.google.com
    2. Click Menu.
    3. Click Payment methods.
    4. Click Remove then click Remove to confirm.
    5. From a Home screen, navigate: Apps > Settings.
    6. Tap one of the following:
      Note Option varies depending upon device.
      • Apps
      • Applications
      • Application manager
    7. Tap Google Play Services.
    8. Tap Clear Cache, then tap Clear Data.
    9. Tap OK.
  2. Add a new payment method with the following steps:
    • Launch a web browser, and navigate to the Google payments center and sign in.
      Note pay.google.com
    • Click Menu.
    • Click Payment methods.
    • Click Add a payment method.
    • Follow the onscreen instructions to add the new payment method to your Google account.

 

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