Ensure your app is up to date as the following steps apply to the most recent version.
The My Verizon app is only available for Android® devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit verizonwireless.com to sign in and manage your account.
Available settings vary based on user type (Account Owner or Account Member).
From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
Tap the Menu icon (located in the upper-left) then tap Devices.
If prompted, enter your My Verizon password.
Tap Manage for the line you want to reconnect.
Choose an option then tap Reconnect:
With the same device
With a new device
Device info (e.g., Device ID, SIM ID, etc.) is required to complete steps.
Follow the onscreen instructions to reconnect the new or existing device.
Review the reconnect device details then tap Confirm.
If the line balance is too low, follow onscreen instructions to add funds.
From the confirmation screen tap Got it! then restart the reconnected device.
It may take a few minutes for service to reconnect.