My Verizon app (Prepaid) - Reconnect Service

Caution Only Account Owners on a current Prepaid Family Account and using the current version of the My Verizon app are able to reconnect Account Member's lines.

Note Notes:

  • Ensure your app is up to date as the following steps apply to the most recent version.
  • The My Verizon app is only available for Android™ devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit to sign in and manage your account.
  • Available settings vary based on user type (Account Owner or Account Member).


  1. From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
  2. Tap the Menu icon Menu icon (located in the upper-left) then tap Devices.
    Menu Device
  3. If prompted, enter your My Verizon password.
  4. Tap Manage for the line you want to reconnect.
  5. Tap Reconnect.
  6. Choose an option then tap Reconnect:
    • With the same device
    • With a new device
      Note Device info (e.g., Device ID, SIM ID, etc.) is required to complete steps.
  7. Follow the onscreen instructions to reconnect the new or existing device.
  8. Review the reconnect device details then tap Confirm.
    Note If the line balance is too low, follow onscreen instructions to add funds.
  9. From the confirmation screen tap Got it! then restart the reconnected device.
    Note It may take a few minutes for service to reconnect.
    Reconnect confirmation


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