One Talkā„  Portal - Enable / Disable Hold Music

  1. Sign in to My Business.
  2. Click Manage Account.
  3. From the 'Product Tools' section, click One Talk.
    Note To navigate, mouse over each option.
    Click One Talk link
  4. From the dropdown, select the appropriate group then click the Features tab.
    Group and features tab
  5. From the 'Business Features' section, select Music On Hold.
  6. Click the Feature Settings switch to enable switch on or disable switch off .
  7. Select one of the following option then click Submit: Select hold music

Upload Custom Music

Note Notes:

  • To record your own music or announcement, we recommend downloading and using the Broadsoft Recorder (searchable under that name from the Apple® App Store® or Google Play™ Store). The Broadsoft Recorder formats the recording for you, so it is simple to use.
  • Alternatively, you can use other programs and applications such as to format existing Digital Rights Management (DRM) free audio files to the correct specifications.

  1. From the 'Music On Hold' page, select Upload custom music.
  2. Click Upload then select the appropriate music file from your computer.
    Note To use or record your own music or announcement, make sure the resulting audio file meets the following criteria:
    • WAV file format:
      • CCITT, u-law, or a-law codec
      • 8 kHz (sampling rate/frequency)
      • 8 bit mono
      • 5 MB or less total size (approximately 10 minutes of playback)
  3. Click Submit.
    custom music