Windows® Device Manager Conflicts - Samsung Galaxy S9 / S9+

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Start Device Manager.

  • Windows 10
    • Right-click Start > Device Manager.
  • Windows 8
    • Right-click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:
Note Depending upon the selected USB connection (e.g. Charging, File Transfer, USB debugging, etc.), some of the devices may not appear.

Modems
SAMSUNG Mobile USB Modem
Portable Devices
G:\ (drive letter may vary)
Galaxy S9
SAMSUNG Android Phone
SAMSUNG Android ADB Interface
Universal Serial Bus controllers
SAMSUNG Mobile USB Composite Device
USB Composite Device

Note If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Note Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.

If a conflict is present:

  1. Right-click the device then click Update Driver Software.
    Note If using Windows XP, right-click the device then click Update Driver.
  2. Click Browse my computer for driver software.
    Note If using Windows XP, select Install from a list or specific location (Advanced) then click Next.
  3. Enter C:\Windows\System 32\Drivers in the search field then click Next.
    Note If using Windows XP, ensure that Search for the best driver in these locations and Include this location in the search are selected.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Note If the driver software is not found, a Windows operating system update may be needed.
  4. Click Close.
    Note If using Windows XP, click Finish.
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