Voicemail Options

 Visual Voicemail:

Note Notes:

  • If you have iPhone, free Basic Visual Voicemail, or Premium Visual Voicemail - refer to this Voicemail guide for options.
  • In addition to the steps in the Voicemail guide, some options are available through the settings within the Visual Voicemail app.
  • If you have Visual Voicemail, the Voicemail Notification option listed in the guides below as 4. Personal Options > 1. Message Waiting Indicator On/Off or Notification On/Off is not available and only the sound notification can be adjusted through the Visual Voicemail app's settings.


  1. If necessary, sign in to the Visual Voicemail app.
    Note If requested, enter the password.
  2. Tap new messages to play message.
    Note Messages at the top of the list are the newest.


Basic Voicemail:

Note Notes:

  • Visual Voicemail users can check voicemail using the *86 method in addition to using the Visual Voicemail app.
  • The Voicemail Notification option is controlled through the Visual Voicemail app, not via Personal Options, and isn't adjustable.


  1. Dial *86 (*VM) then press SEND.
    Note When not calling from the phone, dial your 10-digit mobile number then interrupt the greeting by pressing the Pound (#) key.
  2. Enter the password then press the Pound (#) key.
  3. Press 4 to change personal options.
    Note If this option is not available, press * for the main menu.
  4. For additional assistance view the Voicemail guide.