Factory Data Reset (Powered Off) - prepaid moto e5 play

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button.
    Volume down button
  3. While continuing to hold volume down, press and release the Power button but continue to hold volume down until the boot mode screen appears.
    Power button
  4. From the Bootloader selection screen (image of an Android with Start), select RECOVERY MODE.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
    Boot mode screen
  5. From the Android system recovery screen (image of an Android with an exclamation mark), do the following to display the menu options:
    Note Ensure the steps below are performed in a timely manner. If power is held too long (longer than 5 seconds), the device resets.
    1. Press and hold the Power button.
    2. While continuing to hold the power button, press the Volume Up button then release all buttons.
  6. Select Wipe data/factory reset.
    Android system recovery screen with Wipe data/factory reset
  7. Select Userdata + personalized content.
    Note Allow several seconds for the factory data reset to complete.
    Android system recovery screen with Userdata + personalized content
  8. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Android system recovery screen with Reboot system now

Related Topic: Video Icon Factory Data Reset

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