Remove SIM Card - prepaid moto e5 play

Instructions on inserting or removing your SIM can help with activation issues and errors, browser connection problems and a blank or frozen screen.

Caution Caution:

  • Don't attempt to remove the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
  • Don't modify or alter your SIM card. Refer to these additional 4G SIM card do's and don'ts.

  1. Ensure the device is powered off.
  2. Using the notch (located on the bottom corner), gently lift and remove the battery cover.
    Battery cover removal
  3. From the notch in lower edge of the battery compartment, lift and remove the battery.
    Remove the battery
  4. Remove the SIM card.
    Note If applicable, refer to Insert SIM Card.
    Removing SIM card
  5. Insert the battery.
    Note Ensure the connectors on the battery align with the connectors on the device.
    Insert the battery
  6. Align the battery cover then gently press to snap the cover into place.
    Replace battery cover

Note Check out this interactive demo for more info.

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