Soft Reset - prepaid moto e5 play

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note Notes:

  • A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In most cases, a soft reset won't affect data on the device, unless the battery is very low.
  • If the device is unresponsive and you are unable to perform a soft reset, remove then re-insert the battery.

There are 2 methods for soft resetting: the preferred method is used if the screen is functioning properly and the alternate method is used if the screen is frozen or unresponsive.

Preferred Method

  1. Press and hold the Power button until the "Power off" option appears then release.
    Power button
  2. Tap Power off.
  3. Once the device is powered off, press and hold the Power button until the moto logo appears then release.
    Power button with Moto logo

Top

Alternate Method

Simultaneously press and hold the Volume up button (located on the right edge; first button from the top) and the Power button (located on the right edge; first button from the bottom) until the device powers off (approximately 12 seconds) then release.
Note Allow several seconds for the reboot process to complete.

Top

isTealiumFlag=true