Install BlackBerry® Handheld Software (System Update) - Over-The-Air Software Load (OTaSL)

This provides instructions on how to update your BlackBerry.

Caution Caution:

  • The Over-The-Air Software Loading (OTASL) download may take up to 20 minutes depending on network conditions. Software upgrade may take up to 2 hours. Normal use of the device is unavailable during these times.
  • If downloading the software upgrade over the air while traveling outside the National Enhanced Services Coverage Area and do not have an unlimited monthly kilobyte allowance, any kilobytes sent or received during the download deduct from monthly kilobyte allowance or are charged at the appropriate per-kilobyte rate.
  • The device must be charged to more than 50% of capacity or plugged into the charger to complete the OTASL.

 

  1. From the Home screen, select the Menu button.
    Utilize the trackball/trackpad to highlight an item then press it to select.
  2. Select Wireless Update.
    If no Wireless Update icon is present, go to User Initiated OTASL.
  3. Select Next.
  4. Select Check for Upgrades.
  5. Select the available software upgrade.
  6. If prompted, select Next.
  7. If prompted, select Yes.
    If the device is charged less than 50% of capacity and no charger is available, discontinue OTASL or schedule for a later time.
  8. If prompted, enter the password, select the return key.
  9. Select Start Download.
  10. Select Upgrade Now.
  11. Select Upgrade Now.
  12. Select OK.

 

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User Initiated OTASL

  1. From the Home screen, navigate: Menu button > Options > Advanced Options > Wireless Upgrade.
  2. Select Next.
  3. Select Check for Upgrades.
  4. Select the available software upgrade.
  5. If prompted, select Next.
  6. If prompted, select Yes.
    If the device is charged less than 50% of capacity and no charger is available, discontinue OTASL or schedule for a later time.
  7. If prompted, enter the password, select the return key.
  8. Select Start Download.
  9. Select Upgrade Now.
  10. Select Upgrade Now.
  11. Select OK.

 

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Schedule OTASL at a Later Time

  1. Select Schedule Upgrade.
  2. Enter a start time and a start date, select Save.
    If desired, select Confirm before starting.
  3. Press the End key.

 

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