Install Blackberry® Handheld Software (System Update) - Web-Based Software Load (WebSL)

caution Caution:

  • The software upgrade may take up to 2 hours. Normal use of the device will be unavailable during this time.
  • Google chrome is not a supported browser for performing web based BlackBerry Device Software updates.
  1. Open an Internet browser then navigate to BlackBerry Upgrades.
  2. Click Check for Updates.
  3. If BlackBerry Application Loader is not installed on the computer, click Run.
    note If BlackBerry Application Loader starts, go to step 8.
    Note If there is no restart prompt, go to step 8.
  4. When prompted, securely connect the device to the computer using the USB cable.
  5. Select the device PIN, enter the device password if required then click OK.
  6. Click Options.
  7. Ensure desired apps are selected (checked) then click Settings (located in the lower-right).
  8. Ensure desired Backup Options are selected (checked) then click OK.
    • Back up device data automatically during the installation process
    • Encrypt backup file
  9. If desired, select Yes, sign me up now, enter the desired email address then click Next.
  10. Click Finish to begin the upgrade.
    Note Do not unplug the device during the upgrade operation.
  11. From the 'Update complete' screen, click Close.