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BlackBerry Bold 9930 smartphone
Install Blackberry Handheld Software (System Update) - Web-Based Software Load (WebSL)
Install Blackberry® Handheld Software (System Update) - Web-Based Software Load (WebSL)
The software upgrade may take up to 2 hours. Normal use of the device will be unavailable during this time.
Google chrome is not a supported browser for performing web based BlackBerry Device Software updates.
Open an Internet browser then navigate to
Check for Updates
If BlackBerry Application Loader is not installed on the computer, click
If BlackBerry Application Loader starts, go to step 8.
If there is no restart prompt, go to step 8.
When prompted, securely connect the device to the computer using the USB cable.
Select the device PIN, enter the device password if required then click
Ensure desired apps are selected (checked) then click
(located in the lower-right).
Ensure desired Backup Options are selected (checked) then click
Back up device data automatically during the installation process
Encrypt backup file
If desired, select
Yes, sign me up now
, enter the desired email address then click
to begin the upgrade.
Do not unplug the device during the upgrade operation.
From the 'Update complete' screen, click
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