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Samsung Galaxy Tab A (8.0)

Apple® iPhone® 6 Plus

Apple® iPhone® 6

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Samsung Galaxy S7

Apple® iPhone® 7

Apple® iPhone® 6s Plus

Apple® iPhone® 6s

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Galaxy Tab E (8.0)

Samsung Galaxy S9

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Apple® iPad® 2

Apple® iPhone® 5s

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Cadence by Kyocera

LG K20™ V

DROID TURBO 2

Moto Z Force Droid Edition

Apple Watch® Series 3

Verizon Wireless Home Phone

Samsung 3G Network Extender

Verizon Jetpack® MiFi® 6620L

Samsung Galaxy J3 Eclipse

Google Pixel 2 XL

Jetpack® MiFi® 7730L

Pixel™, Phone by Google

Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L

Samsung Galaxy S8+

LG Exalt® LTE

Samsung Galaxy J3 V

GizmoGadget™ by LG

moto g6

Google Pixel 2

Moto Z Play Droid Edition

Samsung 4G LTE Network Extender

Motorola moto z² play

Motorola moto z² force edition

Samsung Galaxy Note5

LG Revere® 3

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G7 ThinQ

LG G6™

Apple® iPhone® 5c

Verizon Ellipsis® Jetpack® MHS900L

Apple® iPhone® 5

DROID MAXX by MOTOROLA

Samsung Galaxy J3 (2016)

Motorola moto e⁴

Droid Turbo by Motorola

Verizon Ellipsis® 8

Verizon Ellipsis® 7

Verizon 4G LTE Broadband Router

V20™

KYOCERA DuraXV^LTE

Microsoft Lumia 735

Verizon Jetpack® 4G LTE Mobile Hotspot 890L

LG G5

Samsung Gusto® 3

Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L

Verizon LTE Internet and Home Phone

Pixel™ XL, Phone by Google

ASUS ZenFone™ V

Moto Z Droid Edition

Stylo™ 2 V

Verizon MiFi® 4G LTE Global USB Modem U620L

Apple® iPhone® 4

Pantech 4G LTE Global USB Modem UML290

Samsung Galaxy Core Prime™

LG G4™

Droid Turbo in Ballistic Nylon

Hum⁺ by Verizon

DuraForce PRO with Sapphire Shield

Samsung Galaxy J1™ Prepaid

Samsung Convoy® 4

ZTE Blade™ Vantage Prepaid

Microsoft Surface 3

DuraXV

Verizon Wear24™

GizmoPal™

LG K8 V

LG Cosmos™ 3

ZTE Cymbal® LTE

Motorola moto e4 plus™

PRIV™ by BlackBerry®

Ellipsis® Jetpack® MHS800L

Apple® iPhone® 4s

GizmoPal® 2 by LG

Samsung Galaxy Note® 3

Galaxy J3 Mission

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L

LG G3

Verizon Verizon SmartHub with Voice

LG Optimus Zone™ 3

ZenFone™ V Live

Samsung Gear S3 frontier

Samsung Galaxy S6 edge +

DROID MAXX 2

Verizon Wireless Home Phone T2000

Motorola moto e5 play

BlackBerry® Bold™ 9930 smartphone

LG V30®

Verizon 4G LTE USB Modem 551L

Verizon Global USB Modem USB730L

Samsung Galaxy S® III

Verizon Ellipsis® 10

Samsung 4G LTE Network Extender 2

Galaxy J7 V (2nd Gen.)

Toyota Connected Car

Moto G Play

Kyocera DuraXV+

LG V10™

LTE Internet (Installed)

LG Exalt™

Apple® iPad® (6th Generation) 9.7-inch

Galaxy Tab E

Sonim XP5

ZenPad™ Z10

Samsung Convoy™ 3

Samsung Galaxy S® 6 edge

ZenPad™ Z8

DROID MINI by MOTOROLA

Galaxy J3 V (3rd Gen.)

Moto X™ by Motorola

DROID RAZR M by MOTOROLA

BlackBerry Classic

moto g6 play

ASUS ZenPad™ Z8s

LG Extravert™ 2

Apple® iPad® (9.7-inch)

Brigadier™ by Kyocera

Samsung Galaxy J3 (3rd Gen.)

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE

Casio G'zOne Ravine® 2

Casio G'zOne Commando®

Verizon 4G LTE USB Modem UML295

Sony Xperia® Z3v

Samsung Convoy™ 2

LG ZONE® 4

Ellipsis™ Jetpack® MHS815L

Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L

Samsung Intensity™ II

HTC One® (M8)

Samsung Galaxy J7 (2nd Gen.)

LG K4™ LTE

Samsung Gusto® 2

BlackBerry® Q10 smartphone

HTC 10™

Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11

LG Revere®

Hum^x

Samsung Galaxy Tab S3

LG G2

LG G Vista

Apple® iPad Pro® (12.9-inch)

Casio G'zOne Commando® 4G LTE

Apple® iPad Pro® (10.5-inch)

Apple® iPad Air® 2

LG G Pad 8.3 LTE

Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA

Apple® iPad mini™ with Retina display

Verizon Ellipsis® 8 HD

ASUS ZenFone™ AR

Gear S2

Gear S®

Samsung Galaxy S® 4 mini

Samsung Brightside™

Arlo Go

Verizon GizmoTab™

DROID ULTRA by MOTOROLA

Samsung Convoy™

BlackBerry® Z10 smartphone

Samsung Galaxy Note® II

DROID RAZR by MOTOROLA

Samsung Galaxy Book

Casio G'zOne Ravine®

Samsung Galaxy Tab®

HTC Desire® 530

Verizon Wireless USB760 Modem

HTC One M9

BlackBerry® Z30 smartphone

LG Octane™

BlackBerry® Bold 9650 smartphone

Apple® iPad Pro®

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Samsung Galaxy Tab® 2 (7.0)

LG Accolade™

Samsung Galaxy Note® 10.1

Nokia Lumia 928

HTC One®

Apple® iPad® with Wi-Fi + 4G

Samsung Haven™

Moto X™ (2nd Gen.)

LG Cosmos™ 2

HP Elite x2 1012

HTC Desire® 526

LG Revere® 2

Samsung Intensity™ III

Samsung Gusto®

Samsung Galaxy Tab S2

HTC Desire® 626

Apple® iPad mini® 4

Apple® iPad®

Apple® iPad Pro® (9.7-inch)

DROID RAZR MAXX HD by MOTOROLA

Apple® iPad Air®

Samsung Galaxy Tab® 4 (10.1)

LG VX8300

Galaxy Note® Edge

Samsung Knack™

Yealink One Talk^SM IP DECT Phone Bundle

LG enV®3

LG 4G LTE USB Modem VL600

LG Terra™

Samsung Galaxy Camera®

Samsung Galaxy Tab® 2 (10.1)

Motorola MOTO™ W755

Nokia Lumia 822

LG Exalt™II

Spartan GoCam™

Apple® iPad mini™

LG G Pad™ X8.3

Samsung Gear S3 classic

G Pad™ 7.0 LTE

Delphi Connect with 4G LTE Mobile Hotspot

Pantech Hotshot™

Nexus 6

LG Cosmos™ Touch

Ellipsis® Kids

Casio G'zOne Boulder®

Samsung Galaxy Tab® 4 (8.0)

Motorola Barrage™

Sony Xperia® Z2

Samsung Galaxy S® III mini

Samsung Smooth™

LG enV®2

Samsung Galaxy Tab® (10.1)

Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot

Verizon Ellipsis® 10 HD

LG Cosmos™

BlackBerry Classic Non-Camera

LG VX5500

HTC One® (M8) for Windows®

Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot

LG Extravert™

Samsung Alias™ 2

Casio G'zOne Rock™

LG enV® TOUCH

Lexus Connected Car

Samsung Intensity™

Verizon Wireless UMW190 Global USB Modem

Nokia Lumia Icon

Watch Urbane™ 2nd Edition LTE

DROID DNA by HTC

G Pad™ 10.1 LTE

Verizon Wireless UM175 USB Modem

Verizon Wireless G'zOne Type-S

LG VX5400

DROID RAZR HD by MOTOROLA

Lancet™ for Android™

Motorola XOOM™ 4G LTE

Pantech Jest™ 2

Lucid™3 by LG

Nokia Lumia 2520

Samsung Galaxy Stellar™

DROID RAZR MAXX by MOTOROLA

Motorola W385

Apple® iPad mini™ 3

Samsung SCH-u340

HTC Desire® 612

Verizon Wireless PC5750 PC Card

Samsung Galaxy Tab® S

Samsung Galaxy Note® 10.1 2014 Edition

Verizon Wireless Escapade®

HTC One® remix

Enact™ by LG

Samsung Galaxy Note® Pro

Samsung SCH-u430

HP Spectre x2

Samsung Gear S2 classic

LG VX8360

Samsung Galaxy™ Stratosphere™ II

Samsung SCH-a870

Google Nexus 7

Verizon Wireless PC770 2-in-1 Card and ExpressCard®

DROID 4 by MOTOROLA

Lucid™ by LG

Lancet™

Hydro ELITE by KYOCERA

Motorola MOTO™ VU204

Motorola Adventure™ V750

LG VX8350

Samsung SCH-u410

Samsung Reality™

Moto X™ - Designed by You (2nd Generation)

Lucid™2 by LG

LG VX5300

Galaxy Nexus by Samsung

Verizon Wireless Coupe™

Motorola V325i

Apple® iPad® with Retina display

LG VX5200

Motorola V325

Samsung SCH-u540

LG VX3300

Verizon Wireless CDM8975

LG VX3200

Motorola W315

LG Clout™

Samsung SCH-a650

Motorola V325xi

Luge™ by Motorola Prepaid

Motorola Entice™

Samsung SCH-a630

moto z3

Motorola RAZR V3m in Gray

Samsung Galaxy Note9

All memory capacities and all colors supported.

Power Up in Safe Mode - moto e⁵ play

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

An alternate method is available if the device can be powered on and is responsive.

With the device powered off, press and hold the Power button until the moto logo appears then release.
Approximately 2-3 seconds after the moto logo appears on-screen, press and hold the Volume down button.
If pressed too soon, it will not boot into safe mode.
Continue to hold the Volume down button until Safe mode appears in the lower-left of the screen then release.
This may take up to 45 seconds.
With Safe Mode enabled, test device and app functionality.