moto g6 - Factory Data Reset (Powered On)

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Warning Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google™ account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.

 

Note Notes:

 

  1. From a Home screen, swipe up to display all apps.
  2. Navigate: Settings Settings icon > System > Advanced.
  3. Tap Reset options Reset icon.
  4. Tap Erase all data (factory reset).
  5. Tap RESET PHONE.
    Note If presented, enter the current passcode or draw the unlock pattern.
  6. Tap ERASE EVERYTHING.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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