Activate Wi-Fi Calling - Samsung

When turned on, Wi-Fi Calling may improve call quality while indoors.

Note Notes:

  • Ensure HD Voice is activated.
  • Activation requires a valid US address for E911 functionality.
  • Activation requires a cellular data or Wi-Fi network connection.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset.
  • Make and receive calls over Wi-Fi when outside of the Verizon network coverage area.
  • Wi-Fi Calls always originate in the US, even when a customer is outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to the customer's international long distance plan.

Activate Wi-Fi Calling via Device Settings
Activate Wi-Fi Calling via Dialer Setting (Android 9.0)
Activate Wi-Fi Calling via Alternate Method

Activate Wi-Fi Calling via Device Settings

Note Devices with Android 8.0 or earlier can follow these steps to activate Wi-Fi Calling.

  1. From the Home screen, do one of the following:
    • Navigate: Apps icon > Settings > Advanced Calling.
    • Navigate: Apps icon > Settings > More > Advanced Calling.
    • Swipe up or down on the Home screen then navigate: Settings > Connections > Advanced Calling.
  2. Tap Activate Wi-Fi Calling.
    Note If you have downloaded the Package Disabler Pro app or a similar app, disable it if the Wi-Fi calling activation process has an error. After Wi-Fi calling is activated and working, re-enable the app for use.
    Activate Wi-Fi Calling
  3. To proceed, review the Terms & Conditions then tap CONTINUE.
    Note Ensure the Terms & Conditions option is checked Check Mark.
  4. Enter the emergency location information (E911) address then tap SAVE.
    Caution This info gets transmitted to the emergency dispatcher for all 911 calls made over a Wi-Fi network. If address validation fails then the users will be prompted to enter a new address until a valid address is entered
  5. Upon successful validation of the address, Wi-Fi Calling turns on.
    Note Power-cycle the device if not in the Verizon wireless coverage area or traveling internationally.
    Wi-Fi Calling Enabled

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Activate Wi-Fi Calling via Dialer Settings

Note Devices with Android 9.0 can follow these steps to activate Wi-Fi Calling.

  1. Navigate: Phone Icon > More icon (upper-right) > Settings.
  2. Tap the Wi-Fi Calling switch to turn on or off.
  3. To proceed, review the Terms & Conditions then tap CONTINUE.
    Note Ensure the Terms & Conditions option is checked Check Mark.
  4. Enter the emergency location information (E911) address then tap SAVE.
    Caution This info gets transmitted to the emergency dispatcher for all 911 calls made over a Wi-Fi network. If address validation fails then the users will be prompted to enter a new address until a valid address is entered
  5. Upon successful validation of the address, Wi-Fi Calling turns on.
    Note Power-cycle the device if not in the Verizon wireless coverage area or traveling internationally.

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Activate Wi-Fi Calling via Alternate Method

When placing a call in a no network coverage/Wi-Fi only area, the device displays the following options:

  • YES, TURN ON WI-FI CALLING
    Note Go to step 2 to complete the activation process.
  • NO, THANKS
  • Don't remind me again
    Note Enabled when a check mark Check Mark is present.

Enable Wi-Fi Calling

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