moto g6 play - Turn Voice & Video On / Off - HD Voice

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.


Note Notes:

  • HD Voice requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.


  1. From a Home screen, swipe up to access all apps.
  2. Navigate: Settings Settings icon > Network & internet Network & internet icon.
  3. Tap Advanced.
  4. Tap Advanced Calling.
  5. Tap the Advanced Calling switch (upper-right) to turn on Switch on or off Switch off.
  6. If presented, review the notification then tap OK to confirm, then select from the following:
    • HD Voice and Video calling
    • HD Voice only


Note For additional info, see these HD Voice FAQs.