moto e5 play - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve call quality while indoors.

Note Notes:

  • For Wi-Fi Calling to work, verify:
    • Wi-Fi is turned on and connected.
    • HD Voice is activated first while in the Verizon wireless coverage area (can't be activated internationally).
  • Wi-Fi calls always originate in the US, even when you are outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to your international long distance plan.

 

  1. From a Home screen, swipe up to access all apps.
  2. Navigate: Settings Settings icon > Network & Internet Network & Internet > Advanced Calling.
  3. Tap Wi-Fi Calling then tap the Wi-Fi Calling switch to turn on Switch on or off Switch off.
    Note If prompted, review the info then tap TURN OFF WI-FI CALLING to confirm.
    Note If activating Wi-Fi Calling for the first time:
    1. Review the Terms & Conditions then tap CONTINUE to proceed.
      Note Ensure the Terms & Conditions option is checked Checkmark.
    2. Enter the emergency location info (E911) address then tap SAVE.
      Caution This info gets transmitted to the emergency dispatcher for all 911 Wi-Fi calls. If address validation fails, you'll be required to re-enter a valid address.
      Note Upon successful validation of the address, Wi-Fi Calling turns on.

 

Note To select your calling preference while traveling outside the Verizon wireless coverage area or internationally, ensure Wi-Fi calling is turned on, tap When roaming, select 'Prefer other cellular networks' or 'Prefer Wi-Fi' then restart the device.

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