moto g6 play - Activate / Set Up Device

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:

  • Video camera icon If you need to activate or switch devices on your account, watch this video.
  • To activate the device on prepaid service, refer to Set up Verizon Prepaid Service.
  • This device can only be activated on another network after 12 months from initial activation.


  1. If powered off, press and hold the Power button (located on the right edge of the device) until the Motorola logo appears then release.
  2. Select the appropriate language then tap Start.
    Hi there screen
  3. From the 'Phone Activation' screen, tap NEXT or tap ACTIVATE (if available).
    Note If prompted, enter the account PIN then follow the onscreen prompts (see Account PIN FAQs for additional info).
    Note If activating a new phone, ensure the old phone is powered off.
    Phone Activation screen
  4. From the 'Connect to Wi-Fi' screen, select a network then enter the password.
    Note If you choose 'SKIP', you can add a Wi-Fi network after setup is complete.
    Connect to Wi-Fi screen
  5. From the 'Copy apps & data' screen tap Next, then follow the on-screen prompts to choose a transfer method.
    Note Data can also be transferred at a later time if you choose Don't copy.

Copy apps & data screen

  1. Sign in to your existing Google™ account or create a new one.
    Note If you choose 'Skip', you can add your Google account after setup is complete.
    Google Sign in screen
  2. From the 'Google services' screen tap More, then tap Accept after reviewing all info. Tap any of the optional services to turn on Switch on or off Switch off.
    Note By tapping Accept, you are also agreeing to the Google Terms of Service.

    Google services screen
  3. From the 'Unlock with your fingerprint' screen, tap Set Up.
    Note If you choose 'SKIP', you can set up Fingerprint Recognition after setup is complete.
    Unlock with fingerprint screen
  4. From the 'About your privacy' screen tap ACCEPT AND CONTINUE to use current settings or tap Privacy settings to make changes.
    About your privacy
  5. Tap GOT IT to exit the device set up.
    Ready to Go screen


Video camera icon If you'd like additional support, check out this Getting Started With a New Smartphone video.