LG G7 ThinQ™ - Check for Physical Damage

View this info to help determine if your device has sustained physical damage.

Caution The LG G7 is rated IP68, using the Ingress Protection rating system. Despite this classification, your device is not impervious to water damage in any situation.

Follow these tips carefully to prevent damage to the device:

  • Do not immerse the device in water deeper than 1 meter for more than 30 minutes.
  • Do not expose the device to water at high pressure, such as ocean waves or a waterfall.
  • If the device or your hands are wet, dry them thoroughly before handling the device.
  • Do not expose the device to salt water, ionized water, or soapy water.
  • The touchscreen and other features may not work properly if the device is used in water or in other liquids.
  • The device is water resistant only when the SIM/Memory card tray is inserted into the device.
  • The SIM/Memory card tray contains rubber packing to to help prevent dust, water or moisture from entering the product. Do not damage the rubber packing as this may allow dust, water, or moisture to enter your device and cause damage.
  • If the device is dropped or receives an impact, the water and dust-resistant features of the device may be damaged.
  • This device is not resistant to shock. If device is dropped or receives an impact, the water and dust resistant features may be damaged.

 

Note If you have a LG's Second Year Promise Warranty Extension Program visit this support page. This warranty-extension program only covers hardware defects (excludes damage) and you must have registered in advance.

Caution Caution:

 

Note If damage is found:

  • Several replacement options may be available.
  • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

Liquid or Corrosion Evidence

To identify if your device has water damage, check for:

  • corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
  • moisture under the display screen.
  • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
    Note LG uses a white field with pink or red "X" marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the "X" marks become pink or red smudge marks across the white field.
    LDI

Note If damage is found:

  • Several replacement options may be available.
  • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

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Damaged Ports

View the following ports using a bright light and magnifier if possible:

  • Headset
    Note The image below is an example and may vary by device.
    damaged headset port
  • SIM tray
    Note The image below is an example and may vary by device.
    damaged SIM tray
  • USB/Charging
    Note Examples of charging port damage include but are not limited to:
    • Port is loose or wiggles.
    • Bent
    • Corrosion
      Note The images below are examples and may vary by device.
      damaged charging port

      Corrosion on Charging Port
    • Memory card

 

Note If damage is found:

  • Several replacement options may be available.
  • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

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Display or Physical Button Issues

Examples of screen damage / button issues include but are not limited to:

  • Bleeding display
    Note The image below is an example and may vary by device.
    cracks with bleeding display
  • Cracks
    Note The image below is an example and may vary by device.
    punctures back view
  • Excessive scratches
    Note The images below are examples and may vary by device.
    scratches
  • Separation
    Note Examples of separation include but are not limited to (e.g., lens or housing separating from device frame).
    Note The image below is an example and may vary by device.
    Housing separated from device
  • Missing physical buttons (e.g., volume, power, home, etc.)
    Note The image below is an example and may vary by device.
    cracks with missing buttons
  • Warping
    Note Device or screen won't lay flat.
    Note The image below is an example and may vary by device.
    Warped device
  • Lines
    Note Solid line(s) present across the screen.
    Note The image below is an example and may vary by device.
    Lines accross screen
  • Pixel Deformities
    Note Caused by physical impact to screen or device.
    Note The image below is an example and may vary by device.
    Pixels with burn

    Pixel deformities
  • Punctures
    Note The image below is an example and may vary by device.
    punctures front view

 


Note If damage is found:

  • Several replacement options may be available.
  • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.

 

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Missing or Cracked Camera Lenses

  • Missing camera lens
    Note The image below is an example and may vary by device.
    missing camera lens
  • Cracked camera lens
    Note The image below is an example and may vary by device.
    cracked camera lens

 


Note If a camera lens is missing or cracked, several replacement options may be available.

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Hardware Modifications

Notes:

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

 

Note If modifications have been made that void the warranty, several replacement options may be available.



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