Samsung Galaxy J7 V / J7 (2nd Gen.) - Restart in Safe Mode

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

Note An alternate method is available if the device is unresponsive or won't power on.

  1. Press and hold the Power button until the 'Power off' option appears on the screen.
  2. Touch and hold Power off until the 'Safe mode' prompt appears then release.
    Power off/ Restart screen
  3. Tap Safe mode.
    Note The process may take up to 30 seconds to complete.
    Note Upon reboot, 'Safe mode' appears in the lower-left of the unlock / home screen.
    Safe mode prompt screen
  4. With Safe Mode enabled, test device and app functionality.

 

Related Topic: Video icon Using Safe Mode

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