Samsung Galaxy J7 V / J7 (2nd Gen.) - Reset App

Note Personal data such as browser bookmarks and other customized app settings can be backed up to Google's servers.

  1. From a Home screen, swipe up then navigate: Settings Settings icon > Apps.
  2. Locate then tap the app name (e.g., Cloud, etc.).
  3. Tap Force stop.
  4. To confirm, tap Force stop.
  5. Tap Storage.
  6. Tap Clear data.
    Note This option may not be available for some apps.
    Note Resetting an app or clearing data storage may delete saved info within the app (i.e., calendar events may be lost).
  7. To confirm, tap OK.