Samsung Galaxy J7 V / J7 (2nd Gen.) - Turn Voice & Video On / Off - HD Voice

Caution If located in Alaska, it is not recommended to turn off VoLTE for troubleshooting purposes as it causes the device to roam off the Verizon wireless network.

Note Notes:

  • If enabling, ensure HD Voice & Video features are activated.
  • These instructions enable or disable HD Voice & Video calling functions.

 

  1. From a Home screen, swipe up then navigate: Settings Settings icon > Connections > Advanced Calling.
  2. Tap Advanced Calling.
  3. Tap the Advanced Calling switch (upper-right) to turn on On switch icon or off Off switch icon.
  4. When turned on, tap one of the following:
    • HD Voice and Video calling
    • HD Voice only
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