Samsung Galaxy J7 V / J7 (2nd Gen.) - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, audio issues, inability to make or receive calls, or account synchronization issues.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

Note Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

  1. Ensure the device is powered off.
  2. Simultaneously press and hold the Volume Down button and Power Button.
    Hold the Volume down and  Power buttons

  3. Release both buttons once the 'Maintenance Boot Mode' screen appears.
    Maintenance Boot Mode screen
  4. Select 2. Factory reset.
    Note Utilize the volume buttons to cycle through the available options and the Home button to select.
    Factory reset selection screen

Related Topic: Video Icon Factory Data Reset

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