Samsung Galaxy J3 V / Galaxy J3 (3rd Gen.) - Turn Voice & Video On / Off - HD Voice

Caution If located in Alaska, it is not recommended to turn off VoLTE for troubleshooting purposes as it causes the device to roam off the Verizon wireless network.

Note Notes:

  • If enabling, ensure HD Voice & Video features are activated.
  • These instructions enable or disable HD Voice & Video calling functions.


  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
    Note These instructions only apply to Standard mode and the default Home screen layout.
  2. Navigate: Settings Settings icon > Connections > Advanced Calling.
  3. Tap Advanced Calling.
  4. Tap the Advanced Calling switch (upper-right) to turn  on On switch icon or off Off switch icon.
  5. When turned on, tap one of the following:
    • HD Voice and Video calling
    • HD Voice only


Note For additional info, see these HD Voice FAQs.