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Samsung Galaxy Note9
Factory Data Reset (Powered Off) - Samsung Galaxy Note9
A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.
Caution:
- If the device is responsive and can be powered on, the preferred reset method should be performed.
-
For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
- Attempt to sign in with any Google account previously used on the device.
- Reset the password.
-
Perform a factory data reset only if absolutely necessary as it removes all data including:
- Contacts
- Email accounts
- System and app data
- App settings
- Downloaded apps
- Media (Music, pictures and videos, etc.)
- Ensure the device is powered off.
-
Simultaneously press and hold the Volume Down button and the Power button.
- Continue to hold both the Volume Down and Power button until 'Samsung Galaxy Note9' displays on the screen.
- Release both buttons once the screen goes blank and the 'Maintenance Boot Mode' screen appears.
-
From the 'Maintenance Boot Mode' screen, select Factory Reset.
Utilize the volume buttons to cycle through the available options and the Bixby button (lower-left button) to select.
Allow several minutes for the reboot process to complete.
If applicable, set up your device.
Utilize the volume buttons to cycle through the available options and the Bixby button (lower-left button) to select.
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