How to Perform a Factory Data Reset (Powered Off) - Samsung Galaxy Note9

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)


  1. Ensure the device is powered off.
  2. Simultaneously press and hold the Volume Up, Bixby and Power buttons.
    Volume Up, Power, and Bixby button
  3. Continue to hold the Volume Up, Bixby and Power buttons until 'Samsung Galaxy Note9' displays on the screen.
  4. Release the buttons once the screen goes blank and the 'Android Recovery' screen appears.
  5. From the 'Android Recovery' screen, select Wipe data/factory Reset.
    Note Utilize the Volume buttons to cycle through the available options and the Power button to select.
  6. From the 'Wipe all user data?' prompt, select Yes.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.