Samsung Galaxy Note9 - Reset App

If your device crashes, resets itself or freezes, it may be caused by apps and this info may help.

Note Personal data such as browser bookmarks and other customized app settings can be backed up to Google's servers.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
    Note These instructions only apply to Standard mode and the default Home screen layout.
  2. Navigate: Settings Settings icon > Apps.
  3. Ensure All apps is selected (upper-left).
    Note If necessary, tap the Dropdown icon Dropdown icon (upper-right) then select All apps.
  4. Locate then select the appropriate app.
    Note If system apps aren't visible, tap the Menu icon Menu (upper-right) > Show system apps.
  5. Tap FORCE STOP.
  6. To confirm, tap FORCE STOP.
  7. Tap Storage.
  8. Tap CLEAR DATA.
    Note This option may not be available for some apps.
    Note Resetting an app does not remove saved items on the device (texts, pictures, voicemails, etc.); however saved passwords for Wi-Fi, settings, backgrounds, etc. within the app itself may be reset.
  9. To confirm, review the info then tap DELETE.
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