Factory Data Reset (Powered Off) - Samsung Galaxy Tab A (8.0)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

  

  1. Ensure the device is powered off.
  2. Press and hold the Volume Up and Power buttons.
    Volume up and Power buttons
  3. Continue to hold Volume Up and Power buttons until the Android Recovery screen appears (about 10-15 seconds) then release both buttons.
    Note A blue screen with "Installing system update" may display, followed by a screen with "No command"; continue to wait until the recovery screen appears.
  4. From the Android Recovery screen, select Wipe data/factory reset.
    Note Use the Volume buttons to cycle through available options and the Power button to select.
    Android recovery screen with Wipe data/factory reset
  5. Select Yes.
    Note Allow several seconds for the factory data reset to complete.
    Android recovery screen with Yes
  6. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Android recovery screen with reboot system now

 

Related Topic: Video Camera Icon Factory Data Reset

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