Upgrade or Downgrade Subscription - Verizon Smart Family™ - Website

Verizon Smart Family Premium ($9.99/mo) Subscription:
Locate family members and set arrival/departure alerts.
View activity (e.g., text and calls).
Block inappropriate content (e.g., apps and websites).
Set time restrictions and data, messaging or voice limits (i.e., usage controls).
Verizon Smart Family ($4.99/mo) Subscription:
View activity (e.g., text and calls).
Block inappropriate content (e.g., apps and websites).
Set time restrictions and data, messaging or voice limits (i.e., usage controls).

 

 

Note To perform the steps below, you need to:

  • use a desktop or laptop computer with an up to date web browser (e.g., Chrome™, Edge, Safari®, etc.).
  • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.

 

Upgrade to Premium Subscription
Downgrade from Premium Subscription

 

Upgrade to Premium Subscription

  1. From a computer visit Manage Products and Apps.
    Note If using a smartphone or tablet, refer to the Android® and Apple iOS® instructions.
  2. Click the Manage Your Products tab.
  3. From the list of mobile numbers (at the top), ensure the appropriate number (the account owner) is selected.
  4. From the 'Verizon Smart Family' section, click Update Selection.
  5. Select Verizon Smart Family Premium - $9.99/mo.
  6. Review the 'New Monthly Charge'.
  7. Click Confirm Purchase.
  8. If applicable, click Setup Verizon Smart Family.

 

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Downgrade from Premium Subscription

  1. From a computer visit Manage Products and Apps.
    Note If using a smartphone or tablet, refer to the Android® and Apple iOS® instructions.
  2. Click the Manage Your Products tab.
  3. From the list of mobile numbers (at the top), ensure the appropriate number (the account owner) is selected.
  4. From the 'Verizon Smart Family' section, click Update Selection.
  5. Select Verizon Smart Family - $4.99/mo.
  6. Review the 'New Monthly Charge'.
  7. Click Confirm Purchase.
  8. If applicable, click Setup Verizon Smart Family.

 

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