Notes:
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Places & alerts notifies you when your child arrives and/or leaves a location you specify.
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To perform the steps below, you need to:
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use a desktop or laptop computer with an up to date web browser (e.g., Chrome™, Edge, Safari®, etc.).
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sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
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have a Premium subscription.
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ensure the parent and child devices are paired (Apple® iOS or Android®).
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ensure location sharing is on (Apple iOS or Android).
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ensure GPS is enabled on the device to be located.
If necessary, refer to the device's user manual for instructions.
Add a Place and Set Up Arrival / Departure Alerts
Remove a Place and Remove Arrival / Departure Alerts
Add a Place and Set Up Arrival / Departure Alerts
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From a web browser, sign in to My Verizon.
If using a smartphone or tablet, refer to the Android or Apple iOS instructions.
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From the My Verizon home screen, navigate: Plan > My Plan & Services > Manage Verizon Smart Family.
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From the list of devices (at the top), ensure the appropriate mobile number is selected.
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From the left menu, click Location services to expand.
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Click Manage alerts.
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Click Add a location.
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From the 'Places & alerts' tab, enter or configure the following info then tap Save:
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Location nickname
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Street address
If necessary, tap the X to remove the current address and search a new one.
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Arrival alert
Selected when a check mark is present.
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Departure alert
Selected when a check mark is present.

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Remove a Place and Remove Arrival / Departure Alerts
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From a web browser, sign in to My Verizon.
If using a smartphone or tablet, refer to the Android or Apple iOS instructions.
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From the My Verizon home screen, navigate: Plan > My Plan & Services > Manage Verizon Smart Family.
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From the list of devices (at the top), ensure the appropriate mobile number is selected.
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From the left menu, click Location services to expand.
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Click Manage alerts.
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From the 'Places & alerts' tab, do one of the following:
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click the Trashcan to remove a saved place.

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Arrival / Departure alerts
Uncheck the box(es) then click the Save icon
.
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