Insert SIM Card - Apple® iPhone® XS / XS Max

Instructions on inserting or removing your SIM can help with activation issues/errors, browser connection problems, and a blank/frozen screen.

Caution Caution:

  • Don't attempt to insert the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
  • Don't modify or alter your SIM card. Refer to these additional 4G SIM card do's and don'ts.

 

  1. Ensure the device is powered off.
  2. From the right edge of the device, remove the SIM card tray.
    Note Utilize the SIM eject tool (or paperclip) to unlock the tray by inserting it into the provided slot.
    Remove SIM card tray
  3. Insert the SIM card into the SIM card tray.
    Note For the iPhone XS, insert the SIM with the Verizon logo and SIM card number on top (gold contacts facing down).
    Insert SIM card
    Note For the iPhone XS Max, insert the SIM with the Verizon logo and SIM card number on the bottom (gold contacts facing up). 
    Insert SIM card
  4. Insert the SIM card tray.
    Note Press in on the tray to lock it into place.
    Insert SIM card tray

 

Related Topic: Remove SIM Card

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