Apple® iPhone® XS / XS Max - Restart / Soft Reset (Frozen / Unresponsive Screen)

A restart / soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a 'battery pull' when the device is unresponsive, frozen or doesn't power on.
    Note If your iPhone is powered on and responsive, refer to Restart / Soft Reset Instructions.
  • For more on how to resolve power issues with your iPhone, refer to these battery troubleshooting steps.


  1. Press and quickly release the Volume up button then press and quickly release the Volume down button.
  2. To complete, press and hold the Side button until the Apple logo appears on the screen.
    iPhone X front view


Note If you are not able to restart your iPhone using these steps, visit the Apple Support page.