Apple® iPhone® XR - Restart Device

A restart (soft reset) can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. A soft reset won't affect data on the device.

Caution Caution:

  • Emergency SOS provides you with the ability to contact emergency services (e.g., 911) using the same button combination as a soft reset.
  • If you hold the Side button (top right edge) and volume buttons for longer than 5 seconds, your iPhone automatically calls emergency services.  Visit the Emergency SOS support page for more info.


  1. Press and hold the Side button (top right edge) and either Volume Button.
    Note If the phone is off or not responding, refer to soft reset for unresponsive iPhone.
    Power, volume and silent mode controls
  2. When 'slide to power off' appears, release buttons.
    Slide to power off
  3. Slide the Power switch right.
    Note Allow several seconds for the device to power off.
  4. With the device powered off, press and hold the Side button (top right edge) until the Apple logo appears then release.