Orbic® Wonder - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button.
    Volume down button
  3. While continuing to hold volume down, press and release the Power button but continue to hold volume down until the 'Boot Mode' screen appears.
  4. From the Bootloader selection screen, select RECOVERY MODE.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
    Boot mode screen
  5. Select Wipe data/factory reset.
    Android system recovery screen with Wipe data/factory reset
  6. At the Android Recovery screen, select 'Wipe all user data? THIS CAN NOT BE UNDONE!' then highlight and select Yes.
  7. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Android system recovery screen with Reboot system now

Related Topic: Video Icon Factory Data Reset

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