One Talkā„  Portal - Group Forwarding

Note Group Forwarding allows you to set multiple lines in a group to have all incoming calls forwarded to a specified number.

  1. Sign in to My Business.
  2. Click Manage Account.
  3. From the Product Tools section, click One Talk.
    Note To navigate, mouse over each option.
    Click One Talk link
  4. From the One Talk Overview page, click Features.
  5. Select Group Forwarding from the left column.
  6. Click the Feature Settings switch to turn on Switch on.
    Group Forwarding settings
  7. In the 'Forward To Phone Number' box, enter the phone number to which you want to forward calls.
  8. Select 'Always' or 'Select Schedule'.
    Note If choosing 'Select Schedule', select the preferred option in the dropdown boxes.
    Note Currently a known issue exists when using a schedule; users may experience "always forward" behavior even when using a schedule for Group Forwarding.
  9. Select the One Talk lines from the left box and adjust the queue using the left/right arrow buttons.
    Drag and drop numbers to set up group
  10. Click Submit.
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