Wearables - Check for Physical Damage

Check for Physical Damage

Device damage examples include, but are not limited to:

 

 

Liquid or Corrosion Evidence

To identify if your device has water damage, check for:

  • Moisture under the display screen.
  • Moisture under the heart rate monitor (on back of the watch).
  • Corrosion, discoloration, or fuzzy growth on the charging port.

 

Note If damage is found several replacement options may be available.

 

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Display Issues

Examples of screen damage / button issues include but are not limited to:

  • Cracks
  • Excessive scratches
  • Separation (e.g., lens or housing separating from device frame).
  • Missing physical buttons
  • Warping
    Note Watch won't lay flat.
  • Lines
    Note Solid line(s) present across the screen.
  • Pixel Deformities
    Note Caused by physical impact to screen or device.
  • Punctures

 

Note If damage is found several replacement options may be available.

 

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Hardware Modifications

A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.

  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

 

Note If modifications have been made that void the warranty, several replacement options may be available.



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